If your benefits plan utilizes the myGroupSource service and claims platform, you will want to let your plan members know about a new feature that will impact how they receive notifications on their benefits plan.
LETTING YOUR PLAN MEMBERS KNOW ABOUT THIS CHANGE
By copying and pasting the following wording in an email to your plan members, you can let them know about this change.
CUT AND PASTE THE FOLLOWING WORDING TO SEND TO YOUR PLAN MEMBERS
EMAIL SUBJECT:
An Important Change To myGroupSource, Your Employee Benefits Plan Platform
EMAIL BODY:
I wanted to let you know that effective January 25, the way you receive notifications on your benefits plan from myGroupSource will change. myGroupSource is launching a new Message Centre on the web portal and mobile app.
The new Message Centre will act as a secure central hub for communication on your benefits. Notifications on claim payment and processing, personal profile requirements, explanation of benefits, and more will now be distributed from one central location through the Message Centre. The notifications will then link to the appropriate section of the platform for more information.
On January 25, you will receive a notification directly through the myGroupSource Message Centre, orienting you to this new feature.
You will continue to receive email notifications from myGroupSource; however, the email will direct you to the Message Centre for further details.
If you have any questions or experience any issues with myGroupSource, you can contact them by phone (1.888.547.6947) or by email (askus@mygroupsource.ca).
If you have any questions about this change, please contact me directly.