The sparrow’s nest

Welcome to the sparrow’s nest: Your toolkit for everything sparrow

We’re charting a better path with sparrow.  

sparrow is a wellness concierge that empowers GroupSource plan members to prioritize their whole health. By transforming the landscape of healthcare accessibility, sparrow gives plan members seamless access to comprehensive care so they can proactively manage their mental and physical health.  

By partnering with GroupSource and providing your plan members with access to this robust and unique platform, it shows them that their employer cares about their mental and physical well-being. What a great employee experience and retention strategy! 

Get to know sparrow

sparrow is an end-to-end wellness concierge that empowers GroupSource plan members to prioritize their whole health and well-being.  

sparrow offers plan members seamless, comprehensive, and personalized access to their own team of medical professionals, enabling them to proactively manage their mental and physical health from one centralized app. 

What services are available to you in sparrow may vary based on your plan design, check your benefit booklet for current coverage information. For assistance or if you would like to upgrade to the complete sparrow experience, please contact your GroupSource representative.  

Note: The services listed below have replaced Worldcare’s Medical Second Opinion and all TELUS service offerings including EFAP, Virtual Healthcare, and/or Pharmacy effective October 1, 2024. 

With sparrow, your plan members have unified access to: 

• Enhanced mental health support, including kids’ mental health, digital iCBT, and a network of over 5,000 therapists nationally ready to provide effective, high-quality care, in over 30 languages. 
• Access to our direct and seamless virtual healthcare solution, with telemedicine services connecting plan members to a licensed physician in under 10 minutes. 
• Access to our integrated pharmacy services which combine the trusted expertise of licensed pharmacists with the ease and accessibility of a digital platform. 
• A gateway to a transformed Employee and Family Assistance Program (EFAP) that includes critical incident support, 24/7 crisis support, substance-use management, and other resources that go beyond expectation from traditional EFAP.  
• Peace of mind and confidence in their healthcare diagnoses with Medical Second Opinion, knowing you’re receiving the right treatment for the best outcome.
• Support from dieticians, coaches, and trained experts to help them navigate all aspects of work, health, and life 
• So much more 

Frequently Asked Questions

Below are questions and answers you or your employees may have about sparrow. If you have additional questions that are not addressed here, reach out to your GroupSource representative for timely support.