Have the member complete a Member Benefits Change Form indicating their new mailing or email address. As a Plan Administrator, you can make this change directly in WEBS™, or send the completed form to your Billing Administrator via email, mail, or fax.
We can accept this change by email, but the email must include the effective date for an address change where the employee has moved to a different Province. If the member is moving to a new province, you must notify your Billing Administrator as soon as possible. Changing an employee’s province of residence can can affect taxation of premiums and/or the Class that the employee is in. These changes may affect your monthly Billing Statement.
Tip!
Address changes submitted by the employee using the Member Portal are not automatically given to the Billing Administration team, this must come from the Plan Administrator.