How to Receive Your Billing Statements
Each month, GroupSource produces a Billing Statement indicating the premiums due for the month. As the Plan Administrator, you will receive an email from GroupSource with a notification advising the current bill is available on WEBS™. Previous Billing Statements are available on WEBS™ under “Billing Statements & Notifications.”
Reviewing Your Monthly Billing Statements
The following situations may affect the total premium amount on your Billing Statement, review all changes listed on the second (sometimes third) page of your bill very carefully to ensure accuracy:
- Enrollment or termination of an employee,
- Addition or termination of dependent coverage, salary changes, division or class changes
- Approval or termination of waiver of premium for an employee, or
- Absence from work due to a layoff, leave of absence or maternity/parental leave.
- Volumes for disabled employees who qualify for the Waiver of Premium provision will appear on your Billing Statement, but there will be no charge for the qualifying benefits.
- Changes that were processed with an effective date prior to the current billing date may have charges or refunds applied to the current Billing Statement in order to correct the previous bill, this will show as a separate line.
Tip!
- Review and audit your Billing Statement on a monthly basis to make sure information is correct, and to ensure that all your requested changes have been implemented.
- Your monthly PAD will reflect the full amount owing on your Billing Statement, if there are incorrect member premiums on the Billing Statement they will be adjusted on the next bill.
- To make member changes, please complete the appropriate change request within 31 days of the change effective date.
- To ensure all changes are reflected on the current Billing Statement, please have all changes submitted to your Billing Administrator by the 22nd of each month.
- Direct any inquiries concerning outstanding balances to your Billing Administrator or Client Service Representative.
Making Premium Payments
Pre-authorized Payments
Your pre-authorized debit (PAD) for the monthly premium will be withdrawn on the 10th of each month. If your billing statement is delayed and released after the 10th of the month, the PAD will automatically be withdrawn on 20th of the month.
Paying by Cheque
If your company is not enrolled for PAD, premiums must be manually paid, cheques can be sent to:
GroupSource
Suite 200, 5970 Centre Street SE
Calgary, Alberta
T2H 0C1
Please pay the full amount listed in the Balance Due, any adjustments to your premiums will be made on the next Billing Statement.
Paying by EFT
Payments can be made by EFT, there is an extra fee of $14.00 charged for processing EFT payments, please add this amount to the Balance Due when sending your payment.
To set up EFT payments please ask our Accounting Department for the banking information needed to process EFT payments. Upon making a deposit, please send an email to accounting@groupsource.ca with your 6 digit client ID (A01234), date of deposit, and amount.
Late Payments and Policy Suspension
If payment is not received by the 25th of the month following the billing date, a reminder letter will be sent. If the premium remains unpaid by the 10th of the following month, claims under the group policy will be suspended.