GroupSource Plan Administrator Resource Center

Quick Access to Common Forms

*A complete list of forms specific to your group plan can be accessed on WEBS under Forms & Insurance Information

For Your Benefit

GroupSource Website
WEBS™ Online
myGroupSource Login
ClaimSecure eProfile Login

Department Emails

Member Changes & Billing Inquiries:
AskAdmin@groupsource.ca

For member changes, billing statement and\or member eligibility questions, WEBS training, and PA access changes contact your Billing Administrator or use the email above.

Sales & Client Service Inquiries

For plan design, benefit and\or rates inquiries, cost share, new plan setup issues, or to escalate a service issue, contact your dedicated Client Service Coordinator.  If you do not have their direct email contact the email above.

Bill Payments & Accounting:

accounting@groupsource.ca 

For questions about, or information regarding, your account balance and making payments (including pre-authorized debits – PAD)

Health and Dental Claims:

eProfile Members:
claims@groupsource.ca

MyGroupSource Members:
askus@mygroupsource.ca

For claims specific inquiries, and help resetting online claims portal passwords.

Disability, Life, and CI Claims:
disability@groupsource.ca

To submit claims and ask questions about ongoing claims.

Misc Questions:
info@groupsource.ca

If you have any other questions or concerns this is our general mailbox.